Leadership Team & Trustees

Step One Charity is led by a team of experienced and dedicated professionals, who are passionate about empowering people with mental health challenges, learning disabilities and neurodiversity to reach their full potential.

Our Senior Leadership Team is responsible for the day-to-day running of the charity, while our Trustees provide strategic oversight and governance.

Senior Leadership Team

Ben Greaves


Ben is the visionary leader and CEO of Step One. Under his direction and guidance, the charity continues to make strides in improving mental health and wellbeing services for all.

Ben brings 20 years of leadership experience from the British Army, where he led a team of 500 people across 6 sites in the UK and 12 countries globally. He has a deep understanding of strategic planning and the importance of wellbeing in the post-pandemic era.

After leaving the Army in 2020, Ben gained commercial experience at J.P. Morgan and charity experience as a trustee of a local mental health charity. This balance of experience gives him a unique blend of visionary leadership and a people-focused approach to mental health advocacy.

Caroline Muggridge

Head of Finance and Infrastructure

Caroline leads as the Head of Finance & Infrastructure, guiding the charity’s financial functions with smart planning, strong leadership and careful oversight.

Caroline qualified as a Chartered Accountant and having left practice, worked for the National Trust which was a terrific opportunity at an early stage in her career. At this point she embarked on an MBA, and from there worked across various sectors in both the private and public sectors. She later studied psychology, obtaining a degree which she feels was both insightful and meaningful in the workplace.

During the latter years, Caroline worked through her own company as Finance Director, supporting businesses at all different stages in their lifecycle. She continues to value the respect and trust gained in those engagements which vary enormously from financial engagements to strategy, and people and process improvements.

Edward Foreman

Head of Operations  

Ed oversees the operational aspects of Step One Charity, ensuring the smooth delivery of our services.

Ed has worked in health and social care for over 10 years in a variety of services. At Step One Charity, he has been fortunate to have the opportunity to work across a number of commissioned services, mostly recently with the Devon Mental Health Alliance, developing and implementing the Recovery Practitioner service across Devon.

Amy Thompson

Head of People 

Amy leads as the Head of People. With a focus on inclusivity and employee wellbeing, whilst maintaining an up-to-date knowledge of the wider labour market and the challenges of the charity landscape, she aims to support future proofing of the organisation and its people.

Amy joined Step One in 2021, whilst she was part way through her masters degree in human resource management from a background in retail people management. With the ongoing support of Step One, since then she has conducted research on best practice HRM in charity settings, gained a distinction in her masters and most recently been promoted to the role of Head of People. Amy feels the introduction of this new role, as part of the senior leadership team, clearly indicates the level of importance the organisation places on people in achieving its mission and vision. She is excited to ensure people feel engaged and empowered whilst working at Step One and that they, like those who access our services, are supported to reach their full potential during their time here.

In her spare time, Amy enjoys spending time with her young family at home or by the sea in Cornwall.


Sue Sutherland

Chair of Trustees 

Sue became Chair in 2018, bringing leadership, governance and management experience from her role in the NHS, along with higher education and charitable sectors.

Sue has over 20 years’ experience of working at Board level for public sector organisations, including roles as Chief Executive at Poole Hospital NHS Foundation Trust and UK Transplant (now NHS Blood and Transplant), and Executive Director of Operations, Nursing and HR at Royal Devon & Exeter NHS Foundation Trust. Sue was also non-executive Chairman of the Board of Governors of Bournemouth University for six years, and is Pro Chancellor of Bournemouth University.

Sue originally qualified as a general nurse and midwife, and then gained post graduate qualifications in human resource management. She spent 40 years working in the health service until her retirement in 2010. She was awarded an OBE in 2006 for services to organ donation and transplantation. Sue is also Vice-Chairman of Hospiscare.

Robert Gofton


Rob was appointed as Trustee in September 2018. He is the current Chief Executive of the Royal Lifesaving Society and has previously worked as the Chief Executive Officer at the children’s charity, CHICKS (Country Holidays for Inner City Kids), and Falmouth and Exeter Students’ Union.

Rob has extensive experience of working within the charity and private sectors and also brings a wealth of expertise within commercial businesses and fundraising. He started his career as a professional cricketer and played for five years before a shoulder injury forced his early retirement.

During his career, he played for Worcestershire & Leicestershire and made his first-class debut against Pakistan in 1992. Following his cricketing career, Rob returned to education, studying for a BA (Hons) in Marketing & Accounting. He holds Diplomas in Marketing, Market Research and a PGCHE. He is also a Chartered Manager and a Fellow of the Higher Education Academy.

David Hawes


Dave was appointed as a Trustee for Step One in 2021. He joined the Devon Air Ambulance Trust as the Director of Finance and Infrastructure in 2014 and is currently an integral part of the governance structure as part of the executive leadership team for the charity.

Dave qualified as an accountant with HW Fisher in London before working as an Audit Manager at BDO Sydney. 

Following a return to England and a period of working for Capita as a Manager of the Investment Trust and Venture Capital Trusts team in Exeter, he moved into the charity sector as Director of Finance & Infrastructure at Devon Air Ambulance in 2014. He currently overseas the facilities and finance departments and is an integral part of the governance structure as part of the executive leadership team for the charity and a Director for its trading company. He is also a Director of the Institute of Legacy Management.

Mark Lambert


Mark currently works in communications for UK Research and Innovation, the national funding agency investing in science and research in the UK. Mark is passionate about promoting healthcare and advocating for everyone to speak freely about their mental health.

In his previous role, Mark was Head of Communications for an NHS community services provider. Mark is passionate about promoting healthcare, advocating for everyone to speak freely about their mental health in a stigma-free society.

Mark Taylor


Mark has been our trustee since 2014. Since 2003 he has undertaken a number of consultancies and investigative assignments for the NHS and has been Vice Chair of the National Institute for Health and Care Excellence (NICE), a Governor of Plymouth University and Chair of the Devon Partnership NHS Trust.

Mark previously led the Royal Brompton and Harefield Hospitals for seven years through their merger and a major restructuring of academic medical services in West London. Prior to that, he was Chief Executive of the Royal Devon & Exeter Hospital. Mark began his career with graduate management training in the NHS and then spent several years in the motor industry and as a university teacher. He joined the Aga Khan’s health services as administrator of its hospital in Nairobi. He then moved to Canada, spending most of the 70s, 80s and early 90s in management consulting and as Chief Executive of two hospitals in Toronto.

Robert Williams


Robert has been our trustee since May 2017. He is currently a director of a business advisory and management consultancy firm. Robert has over 25 years’ management consulting experience focusing on business transformation and organisational change.

Robert was previously Chair of Governors for a large and complex special needs school (1999-2011) during which time he orchestrated and led the funding and development of a new state-of-the-art school, which opened in September 2010.

Robert has over 25 years’ management consulting experience focusing on business transformation and organisational change, consulting widely across blue chip global and public sector organisations. More recently, he has worked extensively in the health and life sciences sectors both in the UK and internationally. Robert moved with his family to the South West to support his son who has special needs, with his work, interests and friendships being in the area.

Kay O’Shaugnessy


Kay was appointed as a Trustee for Step One Charity in 2022. In 2002, Kay founded Friends and Families Charity, and over the past 20 years, she has been involved in campaigning, developing and shaping both national and local strategy and provision for families with disabled children and young people.

Much of Kay’s working life has been spent in social care, training and employment. She has been involved with projects and enterprises that work towards reducing social isolation, improving health and wellbeing, helping to prevent ill-health and striving for a society that’s accessible and allows equal opportunities to everyone. 

Her interest in grassroots organisations, charities and community groups lead her to becoming a school governor to two special schools, regional committee chair for SCOPE, Director of Improving Lives Plymouth, Trustee for Plymouth Octopus Project, (POP), regional committee member for Children in Need, and Trustee for The Livewell Foundation. Through this work, she has gained extensive experience and insight of working within the charity sector, and has a wealth of knowledge and skills in charity governance, fundraising, networking and partnership working.

Step One Charity Trustee Aloysious

Aloysious Anthony


Aloysious is an individual who lets data and logic guide his path, setting his sights on ambitious goals and working tirelessly to achieve them. With an MBA from the esteemed University of Wales, Trinity Saint David under his belt, he journeyed to Qatar to gain experience in HR within a conglomerate before eventually making his way to the UK to work in the Health and Social Care sector.

Today, Aloysious is the HR Manager of Clyst Vale Community College in Exeter, motivated by the opportunity to make a positive impact through a collaborative and transparent approach. He truly believes in the power of compassionate leadership and a safety-first mindset to empower employees and drive success.

He is a total foodie and loves trying new and interesting cuisines. He also enjoys exploring the countryside and beaches, taking tons of photos and videos. He always stays updated with the latest trends.

“I consider it a great privilege to collaborate with the exceptionally talented board of trustees and members of Step One. Working alongside such accomplished individuals is a rare opportunity that I am genuinely excited about.”

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