Our mission, vision & values

Our mission, vision, and values guide our work in supporting people with mental health challenges, learning disabilities, and neurodiversity to live full and meaningful lives.

Our mission

We support people to build a pathway to independence, live a fulfilling life and reach their own potential through a range of specialist mental health and wellbeing services.

Our vision

A society that values mental health and wellbeing and where everyone can thrive in their local community.

Our values

Here at Step One Charity, we believe that our values apply to both staff and the people who come to us for support. We are committed to creating a welcoming and inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.

  • Valuing everyone

    We give people the space and support they need to reach their full potential. This means creating an environment where everyone feels valued and appreciated. We always start with the person’s situation and needs, building from there with energy. We ensure everyone has a voice.

  • Being compassionate

    We have a genuine ability to listen and understand how people feel and we use that ability to support them with kindness and compassion.

  • Working together

    We collaborate well with each other and partner organisations, ensuring that everyone has the information they need to support people effectively.

  • Making a difference

    We are committed to continuously improving and developing our specialist services, ensuring they are fit for purpose and making a positive difference to people. Our dedication extends to making an impact by advocating for those in need, being trauma-informed and engaging with our community.

  • Being adaptable

    We are courageous and adaptable in our pursuit to improve access and the quality of our people-centered services, continuously learning, innovating, and persevering when faced with challenges. We feel safe to raise issues and work in an environment where we learn from our mistakes.

Our values apply to both staff and the people we support.

  • We provide our staff with the training and support they need to be successful in their roles.
  • We encourage our staff to share their ideas and feedback, and we create opportunities for them to develop their skills and knowledge.
  • We recognise our staff for their hard work and dedication.
  • We tailor our services to the individual needs of each person we support.
  • We listen to the people who come to us for support and treat them with respect and compassion.
  • We empower people to make their own decisions and to take control of their lives where possible.

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