Celebrating 10 years of Charlotte, Support Worker at Cypress Hospital

Photo of woman smiling and a quote that reads: My favourite thing about being a support worker is making a difference to people’s lives. Giving people the help and support that I wish my mum and nan could have had.

For the past ten years, driven by a deep personal connection to the cause, Charlotte has been an integral part of the Step One Charity team, providing invaluable support and guidance to people struggling with mental health challenges. In this short Q&A, we delve into Charlotte’s journey with Step One.

Can you provide a little bit of background on you and what led you to Step One in the first instance?

I was initially working at Primark but I always knew I wanted to work in mental health. A fair few things led me to this. From the age of 10, my mum was diagnosed with schizophrenia so I saw her go through psychosis and be sectioned multiple times. She had issues with alcohol and drugs, too. My nan also had mental health issues and alcohol addiction, and I myself suffered at 18 after the birth of my daughter with post-partum psychosis. So, when I saw a job going to support people with mental health conditions, I just knew that I wanted to do it.

What initially attracted you to work for Step One Charity, and how has that initial attraction evolved over the past 10 years?

When I first started my job, the organisation was called Community Care Trust and I found it really accommodating, especially with my shifts as I had a young child at the time. In the beginning I had my nan to help with childcare but a few months into my job, she passed away and my manager was very understanding.

What’s your favourite thing about being a support worker?

My favourite thing about being a support worker is making a difference to people’s lives. Giving people the help and support that I wish my mum and nan could have had.

Can you share a memorable moment or achievement from your time with Step One that stands out to you?

I passed my NVQ Level 3 which I felt was a big achievement for me.

What has been the most rewarding aspect of working for Step One over the past decade?

The most rewarding things is seeing the difference in people from admission to discharge, I absolutely love seeing the change in a person for the better.

Can you describe a project or initiative that you’re particularly proud to have been a part of?

Currently, Cypress Hospital is going through a change and becoming a rehabilitation service which feels good to be a part of.

What motivates and inspires you to continue working for Step One Charity after 10 years?

I love the people I work with and I am very settled and happy in my job.

Charlotte’s personal experiences have shaped her understanding of the struggles faced by others, fuelling her passion for making a positive difference. Thank you, Charlotte for your incredible service and for being a shining example of compassion and dedication!

Related articles

Step One Charity New Logo

Step One Charity unveils fresh new look to reflect commitment to wellbeing across Devon

Introducing Step One Charity's refreshed brand identity to better reflect our mission of supporting individuals with mental health challenges, learning disabilities, and neurodiversity across Devon.

A brighter path to wellbeing: Introducing Step One Charity’s new brand

Discover Step One's refreshed look and learn how you can support our mission!
Person skydiving

Skydive for Step One Charity in 2024!

Take your fundraising to new heights by taking on our skydive challenge with Skydive Buzz! Jump for free when you raise £395 for Step One Charity.
Photo of woman smiling and a quote that reads: My favourite thing about being a support worker is making a difference to people’s lives. Giving people the help and support that I wish my mum and nan could have had.

Celebrating 10 years of Charlotte, Support Worker at Cypress Hospital

Driven by a deep personal connection to the cause, Charlotte has dedicated her career to making a positive difference in the lives of others. In this short Q&A, we delve into Charlotte’s journey with Step One Charity.
Person signing their name on an official document.

Make a Will Week: Top tips for writing your Will

Have you thought about writing your will but you’re not sure where to start? Often the process can simply be broken down into four practical questions which form the basis of any will.
Three people embracing eachother and smiling, surrounded by Christmas inspired DIY crafts.

How your donations can make a Difference This Christmas

Donations during the festive season allow us to continue supporting adults over 18 in Devon to manage their mental health, achieve employment goals and live more independently.
A man smiling and a quote reading: Make a Will Week: Andrew's experience

Make a Will Week: Andrew’s experience

Last year Andrew, made his will through Step One Charity’s Make a Will Week and made use of some of the personalised accessibility adaptations that our partner solicitors offer. Here, Andrew tells us about his experience.
A couple smiling outdoors

Make a Will Week: Michael and Noni’s experience

Read about Michael and Noni’s experience taking part in Step One Charity’s Make a Will Week.

Getting to know our new Psychologist: A Q&A with Lindsay Jones

With over 30 years of experience in the field of mental health, Lindsay’s impressive career has covered various sectors, including community, inpatient, and forensic settings.
©️ Copyright 2024 – Step One. Registered Charity Number: 235434 Company Number 393477 in England. Stratus House, Emperor Way, Exeter Business Park, Exeter, Devon, EX1 3QS. - Web Design by The Ambitions Agency