Celebrating 10 years of Charlotte, Support Worker at Cypress Hospital

Can you provide a little bit of background on you and what led you to Step One in the first instance?

I was initially working at Primark but I always knew I wanted to work in mental health. A fair few things led me to this. From the age of 10, my mum was diagnosed with schizophrenia so I saw her go through psychosis and be sectioned multiple times. She had issues with alcohol and drugs, too. My nan also had mental health issues and alcohol addiction, and I myself suffered at 18 after the birth of my daughter with post-partum psychosis. So, when I saw a job going to support people with mental health conditions, I just knew that I wanted to do it.

What initially attracted you to work for Step One Charity, and how has that initial attraction evolved over the past 10 years?

When I first started my job, the organisation was called Community Care Trust and I found it really accommodating, especially with my shifts as I had a young child at the time. In the beginning I had my nan to help with childcare but a few months into my job, she passed away and my manager was very understanding.

What’s your favourite thing about being a support worker?

My favourite thing about being a support worker is making a difference to people’s lives. Giving people the help and support that I wish my mum and nan could have had.

Can you share a memorable moment or achievement from your time with Step One that stands out to you?

I passed my NVQ Level 3 which I felt was a big achievement for me.

What has been the most rewarding aspect of working for Step One over the past decade?

The most rewarding things is seeing the difference in people from admission to discharge, I absolutely love seeing the change in a person for the better.

Can you describe a project or initiative that you’re particularly proud to have been a part of?

Currently, Cypress Hospital is going through a change and becoming a rehabilitation service which feels good to be a part of.

What motivates and inspires you to continue working for Step One Charity after 10 years?

I love the people I work with and I am very settled and happy in my job.