Ely’s story: “I didn’t like talking on the phone – I still don’t, but now I can if I need to!”

Ely, a Step One Charity service user, playing with pet cat

Ely had lived with his uncle in Devon for 19 years. They had a good relationship, but Ely really wanted his own place. Ely found his social anxiety could sometimes hold him back from the things he wanted to do.

He started working with the Community Support Services at Step One and Toby from our team helped Ely build his confidence and develop his skills to live independently. Ely is now living in his own accommodation.

“Since working with Step One, and Toby specifically, I feel I have come a long way. He got me to look at my diet, go out and try new activities like climbing, going to the driving range, and shopping – which helped massively with my social anxiety.

I didn’t like talking on the phone – I still don’t, but now I can if I need to!

Toby has definitely helped me to expand my diet, and I don’t know how, but he has even got me to do ab workouts by myself in my new flat. So now I have moved out of my uncle’s and into my own place, which is much better.

All in all, my life has changed a lot in the last couple of years thanks to my family and Step One.”

Would you like to help to support more people like Ely?

Click here to find out more about donating or fundraising for Step One.

Related articles

Celebrating 25 Years of Dedication: Lesley Clift’s Journey with Step One

Celebrating 25 years at Step One, Lesley Clift reflects on a career filled with laughter, change, unforgettable moments and a lasting commitment to supporting others.

My week with Step One Charity by Zoe Godfrey

As part of the University of Exeter's Professional Pathways programme, student Zoe spent a week with Step One Charity's Marketing and Fundraising team. In this blog, she reflects on the inspiring people she met, the impact of our BeWell services, and what she learned about working in the charity sector.

Nine Years of Service: Robert Williams Reflects on His Time as Trustee

After nearly a decade supporting Step One Charity as a trustee, Robert looks back on what drew him to Step One, the moments that have stayed with him, and his hopes for the charity's future.
Mental Health Awareness Week 2026 Blog

Mental Health Awareness Week: Taking Action Together

Small actions can make a big difference, discover wellbeing sessions, community events, inspiring stories, and ways to get involved this Mental Health Awareness Week.

15 Years of Impact: Becky Tucker’s Journey at Step One

From hospital discharge to independent living, Becky Tucker has witnessed first-hand the life-changing impact of community mental health support. As she marks 15 years with Step One, she reflects on growth, resilience and the power of teamwork.
Lorna Collingwood-Burke

5 minutes with Lorna Collingwood-Burke

From training as a nurse and midwife in Bath to serving as Chief Nursing Officer for NHS Devon, Lorna Collingwood-Burke has dedicated her career to public service. Now, as Chair of Trustees at Step One, she reflects on leadership, collaboration and the importance of valuing staff.
Sue Sutherland OBE

Supporting Change: Sue Sutherland Reflects on Her Time as Chair

After eight years as Chair of Trustees at Step One Charity, Sue Sutherland has stepped down from the role. During her time as Chair, she helped guide the organisation through significant challenges and important developments.
People walking outdoors

Leave a Legacy of Support: Make a Will Week 2026

Make a Will Week is a chance for local people to get expert legal support when planning for the future. Instead of paying a solicitor’s fee, people are asked to make a donation to Step One Charity.
Field landscape with a sunset

Walking for a Cause: The Journey Behind the 300,000 Steps

Find out all about Rachael's experience during Every Step Counts 2025 and her journey of 300,000 steps!
©️ Copyright 2024 – Step One. Registered Charity Number: 235434 Company Number 393477 in England. X Centre, Commercial Road, Exeter, EX2 4AD. Web Design by The Ambitions Agency